By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Statuz Hair LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Statuz Hair LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of P.O. Box 1031, O Fallon, IL, United States.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

With that being said, “Per COVID-19, “The Entire Nation is currently being impacted by COVID-19. We sincerely care about the health & safety of everyone & we have taken the necessary precautionary actions to ensure all proper sanitation is being managed for all of our items.  Please be advised that this may cause a delay in shipment, but rest assured, we will continue to be your source for hair extensions, art, business services & accessories. Thank you for your patience and understanding during this time. 

Questions about the Terms of Service should be sent to us at [email protected].

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at: Statuz Hair LLC, P.O. Box 1031, O Fallon, IL, 62269, United States.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

Your credit card details and transaction details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. The safety and security of our customers is of the upmost importance for our customer base. Statuz Hair LLC prioritize creating an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. We have created a way to secure you information by a strategic & thorough verification process in the following cases but not limited to:

The billing address on the customer’s order does not match the debit or credit card used in the transaction

The shipping address provided in the order is different than the billing address &

Unusual shopping patterns

Orders subject to verification may require supporting documentation before the order has shipped. To ensure for a efficient & successful transaction, please have your orders shipped to the billing address listed for your debit or credit card. For any order verification questions, please email [email protected] or call 618-589-9345 during our regular business hours, (Monday-Friday 10am-6pm CST).

COOKIES

This website uses cookies and may use cookies to create a persistent shopping cart session.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by phone at +1-618-589-9345, email [email protected] or by mail at Statuz Hair LLC
[Re: Privacy Compliance Officer]

[P.O. Box 1031, O Fallon, IL, 62269, United States]

We take pride in our products & services & want you to be completely satisfied with your purchase. If you receive your hair extensions and/or products & are not happy with your purchase, you may return them to us in exchange for store credit only (-) minus shipping, if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We will honor this for up to 7 business days after purchase, from the date the package left our facility, to the date the returned item(s) are received. Orders returned after 7 business days will be sent back at customer’s expense, or customer will be given an online store credit.

Statuz Hair LLC has a policy that excludes the return of Edge Control products. Given that these products can be opened, altered, and applied to the skin, we will not accept returns for these products.

Lashes must not have been worn & packaging can not be opened or altered in any way, form or fashion, or these products will not qualify for a return or an exchange.

EXCHANGES

Hair must be in the original state that it was sent to you. Not the style you were looking for? Want to exchange to something else? No problem! Just send it back to us, and we will send out your requested style or product. For exchanges the hair must be returned in its original new, unused, unwashed, unaltered state and all original tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange without original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a exchange credit. For altered products (bundles that are unwrapped or extensions that have been worn or altered) all sales are final. We process our hair extensions orders based on orders & demand and do not have large margins that might factor this into our vendors retail pricing. This applies to both online and in-store purchases.

We will exchange 1 time only. Please contact us at [email protected] and we will forward you exchange instructions. During sales we do not offer exchanges. Please remember, all sales are final.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair or any other products & services offered.

Exchange credit will be processed between 2-5 business days. If you know what you would like to exchange your item(s) for, we recommend that you advise us before returning the hair, to ensure the product is currently in stock. We will process your exchange and new order at that time.

When ordering please ensure that you submit the correct mailing address. Statuz Hair LLC will apply a $10.00 undeliverable order and corrections to shipping address caused by customer error.

If the requested lengths change, we will have to adjust the cost of your order.

We do not refund shipping charges.

PROCESSING TIME

* 3-5 BUSINESS DAYS

* 4-7 BUSINESS DAYS FOR WIGS

*7-10 BUSNESS DAYS CUSTOM ORDERS

* No hair is kept on hand

* You will receive a Tracking Number after order is processed

This gives us the necessary time to receive the hair from our top vendors & allows us to manage Quality Control. It also, allows us to properly test all bundles to ensure they meet our quality standards. Anything we find wrong will immediately be addressed by contacting our vendor and having them issue a replacement if necessary, to ensure that you receive the BEST quality product. Once your order has been processed. You will receive your tracking number via email. This will be the same email that you provided to us when your order was placed. Please make sure you check your spam folder & please contact us after waiting 5 business days if you have not received this email. 

SHIPPING TIME

NOTE: SHIP TO US & CANADA ONLY

* (United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail

*(International – CANADA ONLY) 6-10 BUSINESS DAYS via USPS Priority Mail

*PLEASE NOTE: Shipping to Canada varies based on the size and weight of package*

* This time does not include the Processing Time as listed above.

* Expect delays during sales periods & holidays. (1-5 Day Delay)

Note that purchases over $200 must be verified before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions. Shipping Delays 

All orders are subject to Security & Order Verification. Please See Security & Order Verification details above.  

Orders must be verified before shipping. Please keep in mind that orders that the billing address differs from the shipping address may be subject to verification which can delay your order. When using PayPal, please adhere to PayPal policies as we suggest customers ship to address that is confirmed on your PayPal account.

We suggest customers use same billing address as shipping address to prevent shipping delays due to mandatory verification requirements. We suggest customers check out using the PayPal if the billing address differs from the shipping address to prevent any type of order delay. Statuz Hair LLC is not liable for shipping delays due to increment weather, holidays, natural disasters, carrier delays, order verification or incorrect shipping addresses. Your order will be shipped to the address as entered on our website.

Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment.

Our shipping methods include USPS and in certain cases FedEx, but you will receive tracking information with details to include which shipping method used. We WILL NOT be responsible for any LOST/STOLEN PACKAGES.

You WILL NOT receive a refund for lost/stolen packages & your order will not be replaced. All packages will come with a Tracking Number. USPS and/or FedEx updates their system with the status of your package(s) every time it reaches a new location/destination. In the event that you know that you will not be home to receive you package on the expected arrival date/time, you can request to have you package held at your local USPS Post Office via www.usps.com or www.fedex.com as applicable.

Statuz Hair LLC will process orders within 1-3 business days. If you decide to cancel your order and it was already shipped out, we will gladly process a refund your order with proof of cancellation attempt within 48 hours of ordering. Before issuing a refund, we require the hair back in our possession before refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and returned in saleable condition in order to receive refund. We will need you to send your original receipt back as well. We will not refund without original receipt.  You will receive an invoice via email and a receipt located in the purchase package. We will need the receipt inside the packaging prior to a refund being issued.

STATUZ HAIR LLC CANCELLATION DISCRETION

Statuz Hair LLC reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations such as, if the information provided by customer is deemed fraudulent.

If you have any questions on how to exchange hair, please forward your questions to: [email protected]

• Shampoo at least once a week using a good quality sulfate-free shampoo. • Do not massage the hair.

• Rinse thoroughly.

• Apply a moisturizing conditioner and comb hair, starting with the ends working your way up to your scalp.

• Rinse thoroughly.

• Let air-dry.

• Brush or comb through to style.

• Apply an alcohol-free hair serum for shine as needed.

• Apply a moisture rich Conditioner and comb hair, starting with the ends working your way up to your scalp.

• Leave Conditioner in for at least 15 minutes or more

• Do not massage the hair. Rinse thoroughly.

• Scrunch hair gently to enhance the curls.

• When damp, apply a dime size of an anti-frizz alcohol free hair serum for a more tamed look,

• Let air-dry

• Do not use oil products or excessive products on curly hair, it will cause matting.

• Do not brush or comb hair when dry, it will cause hair to frizz and may cause hair to tangle.

Important NOTE: Conditioner only wash is recommended at least 3 times a week.

Using the wrong products on your extensions will result in dry, dull, tangled, damaged and unmanageable hair extensions! Once natural hair is cut from a donor’s head, it stops receiving much-needed nutriments that nourish and keeps the hair soft, shiny & tangle-free. It’s therefore vitally important to maintain and treat your natural hair extensions with the appropriate maintenance products that will restore/maintain its natural softness, silk and keep it tangle-free. Heat is your hair biggest enemy. The more you use on it, the shorter the life span of your hair. Use heat in moderation. Do not use high temperatures. High temperatures can damage the hair, including permanently altering the hair texture. Use styling products that are alcohol free.